FAQ Page

You can send an e-mail to our Customer Service, who can delete your account for you. The e-mail is : puppetnx@gmail.com

You will be charged, as soon as the shipment leaves our warehouse. If your credit card is authorized, you will receive an order confirmation  by email, confirming that your order has been received. If your card is not authorized, no payment will be made and you will get  notified immediately on the screen that the payment was unsuccessful.
Please remember that even if a payment is not authorized, some card issuers may still reserve the money meaning you cannot use the funds for a short period of time (max. 8 days).

Always check the parcel is okay before accepting receipt of your delivery. Do not accept receipt of the parcel, if it turns out to have been damaged during transportation. The parcel will then be returned to us, and we will refund you the full amount of your order.

No, unfortunately, we are not able to offer direct exchanges. We will, however, refund you the amount as soon as we have processed your returned items. We only accept items, returned within 15 days after  receipt (in their original condition).

Please return the faulty/incorrect item to us. We are not able to offer online exchanges, but when we have processed the claim, we will refund the money for the item. You then have the possibility to place a new order.

SSL (Secure Sockets Layer) is a standard security technology for establishing an encrypted link between a server and a client—typically a web server (website) and a browser.

SSL allows sensitive information such as credit card numbers, social security numbers, and login credentials to be transmitted securely.

A CVC- code is a three-digit code on the back of your credit card.

A cookie is a small file with information that a web site stores permanently on your computer’s hard drive. The cookie allows the site to recognize your computer and is used to improve the usability.

If you are not comfortable making an online payment, you can opt for the Cash on Delivery (C-o-D) payment method instead.
With C-o-D you can pay in cash at the time of actual delivery of the product at your doorstep, without requiring you to make any advance payment online.
FOREIGN CURRENCY cannot be used to make a C-o-D payment. Only Indian Rupees accepted.

There are NO hidden charges when you make a purchase on PUPPET-NX. The prices listed for all the items are final and all-inclusive. The price you see on the product page is exactly what you pay.

PUPPET-NX offers you multiple payment methods. Whatever your online mode of payment, you can rest assured that  trusted payment gateway partners use secure encryption technology to keep your transaction details confidential at all times.

You may use Internet Banking & Cash on Delivery to make your purchase.

WE also accepts payments made using Visa, MasterCard, Maestro and American Express credit/debit cards in India.

You can shop on PUPPET-NX by providing just your email ID.  While it is not necessary to have an account to shop for and purchase items, it is recommended that you create one. By creating your own PUPPET-NX account, you can enjoy a personalized shopping experience, including recommendations, quicker checkout and a wishlist. You will also be able to rate/review products.

Unfortunately, products listed as ‘Out of Stock’ are not available for sale. Please use the ‘Notify Me’ feature to be informed of the product’s availability.

Once your order has been logged and payment authorization has been  received,WE confirms receipt of the order and begins processing it.

You will receive an email containing the details of your order a listing of the item(s) you have ordered and the expected delivery time.

You will also be notified when WE ships the item(s) to you. Shipping details will be provided with the respective tracking number(s).

It is easy to update your PUPPET-NX account and view your orders any time through ‘My Account’.

‘My Account’ allows you complete control over your transactions on PUPPET-NX

Manage/edit your personal data like address, phone numbers, email ids
Change your password
Track the status of your orders

We have a 7 days return policy for all items.

Our delivery partners will attempt to deliver the package twice before it is returned back to our warehouse. Please provide your mobile number in the delivery address as it will help in making a faster delivery.

We provide Free Shipping on all Orders above or equal to Rs. 1500/- or more. For Orders below Rs. 1500/- shipping charges of Rs. 50 will apply.

We can only process one shipping address per order. So, if you would like to order several items and ship to different people, please treat these  as separate orders.

For all areas serviced by reputed couriers, the delivery time would be within 4 to 5 business days after dispatch
(business days exclude Sundays and other holidays).However items weighing over 2 kilos may take a couple of days longer to reach.
For other areas the products will be shipped through Indian Postal Service
and may take 1-2 weeks depending on the location.

You can place your order by just providing us with your email address. However, it is recommended that you register with us in order to receive timely offers and also to maintain your Wishlist and account & address
details.

We do not ship products outside India but the site is accessible to all and we do take orders from around the world
provided the shipping address is in India.

Each of the individual products are securely packaged.The packet is sealed well, ensuring a safe delivery to your doorstep.

You will get the final price during check out. Our prices are all inclusive and you need not pay anything extra.

We make every effort to keep all products in stock. However, there may be times when unexpected demands exceed our supply.  We will notify you at the time of check out if the item selected is not in stock. In the rare circumstance where the order has been accepted and due to some reasons we are not able to ship, we will notify you
within 24 hours and the money will be returned to you in the same mode by which the payment was made (i.e. Credit Card or Cheque) within 10 working days. Some items (which are restocked regularly) and is
temporarily out of stock may appear on display with an out of stock tag. You can use the Notify Me option and we will inform you once the product is replenished and available for sale.

We accept VISA, MASTER and AMERICAN EXPRESS Credit Cards issued in India and we accept Debit cards of all banks issued in India.

We will ship your package within 24 hours of receiving the order. We will also mail you the name of the courier company and the tracking number of your consignment to your registered email address. You will receive an SMS about the same. In case you do not receive an email from us within 24 hours of placing an order please check your spam folder. Tracking may not appear online for up to another 24 hours in some cases, so please wait until your package is scanned by the courier company. Alternatively, you can check the same in My Account page,
where Track Shipment option gives you the current status of your order being shipped.

After checking out during the payment process, you will get a confirmation that your payment has been processed successfully. You will also get a mail in your registered email id, along with an SMS to your registered mobile number confirming the order.

To place an order, a minimum order value of Rs. 149 or more is required.

We sell boys fashion wear as well as uniform.

Currently our office is located in AHMEDABAD while the orders are shipped from our warehouse located.

Our company philosophy is pretty simple: We want to offer the  best possible deal for our customers.Our endeavour is to ensure that you get the choice of products at the best possible price and timely delivery of products at your doorstep.

PUPPET-NX is India’s manifacturing brand for boys.